Recent Insights
The Knowledge Hoarder: Why Your Best Employee Might Be Your Biggest Risk and How Business Process Management Can Save Your Business
Why Relying on One Person’s Knowledge Can Hold Your Business Back Every business has a "Brenda". The employee who knows everything. Whether it’s solving a complex problem or dealing with a difficult client, Brenda has the answers. Over time, she becomes indispensable, the go-to person for all things critical [ Read More ]
How to Differentiate Your Business and Stop Competing on Price
Understanding the Risks of Being "Average" in Your Market A small construction company once prided itself on being a jack of all trades. They handled residential remodels, commercial build-outs, and even the occasional industrial job. They weren’t bad at any of it. But they weren't known for any of [ Read More ]
The Three Conversations Every High Performing Board Needs to Have
When Silence Slows Growth When leadership of a long-standing family business passed to the next generation, everything looked ready for success. The company had a strong reputation, loyal people, and a board of trusted advisors who had supported the business for decades. But something was off. The energy [ Read More ]